 The Surprising Truth about Maintenance Fees and Homeowners Dues
Where the heck does all the money go? Your fees or dues seem high, the whole community sends their payment each month to the Management Company, someone MUST be making a lot of money!
I was recently speaking with a customer and he said, “…we pay you guys a lot of money!” I replied, “Sir, I believe our piece of the pie is very small compared to other vendors.” Well you can bet as soon as I was off the phone, I ran a pie chart of this particular association’s monthly budget to assure myself I had had not misspoken and also so that I could have a factual and visual instrument that I could send this customer.
by Susan Gregg
CMCA®, PCAM®
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Call to Action: Legislative Alert
Are you on top of what is happening with your state legislature and how it could affect community associations? Sometimes new bills can be drafted and move quickly through the process before you are even aware of what is happening. New legislation can have a tremendous financial impact on the community association industry and your association in particular.
First, if it has been a while since you last looked, take some time to review your current federal and state regulations. Next, get in the loop on what is happening in regards to community associations.
by Mark Lewis
CMCA®, AMS®, PCAM®
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Rebuilding a Dream
Home ownership is something that we all dream about. We work hard, save money, pay our bills on time and hope for loan approval on that dream house. For several families in Kapolei last year, their dream turned into a nightmare in a matter of minutes.
While many watched helplessly, four families saw their dream go up in flames. The fire ravaged two units completely and forced three families out of their homes. Damages were extensive, but with the quick response of HFD, the situation was quickly controlled.
by Toni Floerke-Politsch
CMCA®,AMS®, PCAM®
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 Delinquency Rates
Managers are beginning to see more associations with delinquency rates approaching 20%. The perceptive managers are initiating conversations with their boards to direct focus on the effects of increasing accounts receivable.
Accounts Receivable (AR) reduces an association’s cash. When an association’s AR is 5% or less, there are usually no problems. However, an alarming number of Associations are experiencing AR in excess of 20%.
What should a Board do when they are only collecting 80% of the assessments?
by Robert Elks
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How to Tame the Unruly Meeting
Board members and managers alike can all recall meetings that left them with churning stomachs and scratching their heads afterwards, wondering how in the world things could have gotten so out of control. The supportive homeowners get up and leave, and the disrespectful folks stay and just get more out of control by the minute. The Board members (and often the homeowners and the manager) feel beaten up and mistreated. While those situations are a learning experience for everyone, it might be helpful for both Board members and managers to do a little advance training to achieve a better outcome the next time around… and the next time will come.
by Dana Pepper
CMCA®, PCAM®
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