Ms. Willoughby started with Association Services of Florida in February 2002, as a Portfolio Manager, later she transferred to an On-Site position and has recently been promoted to Director of the On-Site Communities. Joanne began in this industry 24 years ago in the Northeast rental market. Having achieved Manager of the Year for two (2) consecutive years Ms. Willoughby was promoted to the Northeast Regional Manager and serviced properties from Connecticut to Florida, including but not limited to Management, she has performed due diligence on several acquisitions. In 1995, while working for a Developer, Ms. Willoughby managed her first condominium association in Greenwich, Connecticut Ms. Willoughby has also managed commercial, mixed use, medical and retail properties.
Ms. Willoughby has been involved in three (3) condo conversions from acquisition, filing application with the state, input on the Declaration, Articles of Incorporation and Bylaws, Rules and Regulations thru the turnover from Sponsor to Unit Owners.

Having sat on nine (9) different Boards in her career she is diversified and understands Management from both sides.

She has assisted in grant writing and several of her properties have received Beautification Awards.

Ms. Willoughby keeps informed on legislative changes and assists her properties on the local, state and federal levels.

In 2008 Ms. Willoughby obtained her PCAM designation, the highest designation a Manager can obtain in the field of Community Association Management.

As a, hands on Manager, Ms. Willoughby has been instrumental in the development and implementation of a uniform Policy and Procedures Manual and Employee andbooks.

Ms. Willoughby’s philosophy is “communication and customer service are key to successful management” , “with careful researching of the expenses and smart shopping of all contracts, any board will be able to minimize future assessments and maintenance increases without compromising the standard of living or quality of life in a community”.

Ms. Willoughby is on the Board of Directors of CAMP (Community Association Management Professionals) and CAI (Community Association Institute). Ms. Willoughby has a degree in Criminal Justice.

Articles:
Communication - The Key to a Successful Board and a Happy Community - August 2010
The Election is Over, Congratulations, You Got Elected! What’s Next? - March 2010
Do We Really Need Committees? - February 2010

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