Stacey Tokairin joined Certified Management, Inc. in 1999 after being employed in the restaurant management industry for over 9 years. She has achieved the PCAM® designation, the highest level of recognition for managers awarded by the Community Associations Institute (CAI). Through advanced training and education, the PCAM® designation helps to ensure that a manager has the knowledge, experience, and integrity to provide the best possible service to an association. PCAM® designees have made a commitment to continuing education and must adhere to a professional code of ethics. Stacey also holds the designations of Certified Manager of Community Association (CMCA®) and Association Management Specialist (AMS™). She has been involved with the CAI–Hawaii Chapter as a member of the Newsletter Committee and volunteers annually for the Essentials of Community Association Volunteer Leadership course.

In addition to managing 9 properties as Principal Account Executive, she is currently a Quality Performance Team Leader, responsible for the training and career development of a group of account executives. She strives to instill in her team the concept of community association management as a service business, where the agent provides professional guidance and helps facilitate administrative and financial goals for their community associations, all while building and maintaining the relationship by earning their clients trust though the agent’s respect of the client.

Stacey also holds a Bachelor of Science degree in Restaurant Management from the University of Hawaii at Manoa. While away from work, Stacey enjoys free moments with her husband Alan, and their two children, Trevor and Tasha.

Articles:
Creating a Newsworthy Newsletter - April 2008

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