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Expectations of a Management Company

 

When selecting a management company to serve your association, or to evaluate the current management company, here is a list of reasonable professional service expectations:

 

Financial Services

Monthly Financial Services

  • Assist the Board of Directors in preparation of a fiscal year operating budget
  • Collect assessments and other fees
  • Collect special assessments*
  • Deposit all income in association accounts
  • Maintain separate bank accounts in association name
  • Provide payment coupon books to members for payment of assessments*
  • Provide follow-up contact to delinquent payees
  • Assist legal counsel with delinquent collections; provide necessary documentation
  • Pay authorized association bills
  • Provide copies of paid association invoices upon request
  • Transfer funds to or from reserve account with board approval

Monthly Financial Statements

  • Prepare current balance sheet
  • Prepare monthly income and expense statement
  • Prepare cumulative income and expense statement
  • Prepare comparative actual to budget statement
  • Provide check register (disbursement journal)

Reserve Items

  • Follow board-adopted long range reserve plan
  • Solicit proposals for reserve plan
  • Review reserve investment policy

Insurance Items

  • Review insurance coverages
  • Review bond coverage
  • Solicit bids for insurance coverage

Accounting Services

  • Arrange for preparation of tax returns (by CPA)
  • Coordinate CPA review/audit
  • Provide payroll accounting
  • Monitor investments

Administrative Services

Monthly Administrative Items

  • Attend regular board meetings
  • Prepare written management report for board meetings
  • Prepare board meeting agenda
  • Prepare association meeting minutes*
  • Handle member telephone and written correspondence and requests
  • Prepare and mail deed restriction violation notices
  • Administer requests for property modifications and alterations

Other Administrative Items

  • Prepare and distribute meeting notices to members
  • Plan and prepare annual business meeting
  • Distribute annual meeting minutes
  • Maintain member roster
  • Maintain renter, lessee, and resale list
  • Work and meet with association attorney for routing matters
  • Publish and distribute association newsletter*
  • Provide training and education for new board members and personnel
  • Provide new property owners with welcome information*
  • Prepare status letters and resale certificates*
  • Maintain association financial files
  • Maintain board and committee files
  • Process and administer insurance claims*

Maintenance Services

  • Obtain bids and execute maintenance contracts
  • Monitor performance of maintenance contracts
  • Administer capital replacement contracts*
  • Review common area buildings and other property
  • Report policy violations to the board
  • Process routine and emergency work orders
  • Maintain 24-hour answering service for emergencies
  • Facilitate emergency/authorized access
  • Review and update association property inventory (annually)

*often an additional charge above monthly management fee

 

Source: Kramer-Triad Management Group

 

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